We stand ready to support our customers in critical industries all over the UK. We are protecting our staff and their families in the ways we describe in our Covid-19 preparedness statement, and part of that has been to build up stocks of actuators and parts, so we're ready with fast-track despatch to respond quickly to your needs and get our customers' plant up and running with the minimum of delay.

Ready to rapidly retrofit any brand of actuator that has failed in service.

AUMA UK Covid-19 Preparedness and contingency planning statement

UPDATE 31^st March 2020

We have now established our remote operating structure with all our staff based at home and away from our office/warehouse/workshop in Clevedon. 

Our telephone system remains the same and customers can call us via the main switchboard number (01275 871141), it is also possible to call sales directly on 01275 335626 or service on 01275 335629. All our email addresses remain unchanged and sales can be contacted on [email protected] with service available on [email protected] ; our customers can also use direct dial numbers and mobile numbers as before.

We have established our two standby teams for local UK assembly responding to customers’ critical spares, repairs and replacement parts. These teams are based at home and can be mobilised as necessary to ensure our customers’ needs are met. We also have our regionally based field service teams and our ACE (AUMA Certified Engineering) Partners’ field service teams located conveniently close to our customers enabling a service escalation from phone support to site service with replacements if required in all locations across the UK and Ireland.

We also have access to local supply partners for machining of adaptions which allows the replacement of non-AUMA actuators should that be required to keep our customers’ critical systems up and running.

Our German parent company factory is running a dual shift system in both office staff and factory helping to mitigate the risk of personnel impact. Our supply chain is relatively short with 95% of our product supply from our parent company in Germany. In turn, our parent company sources approximately 80% from Europe. We do all our own machining of castings and mechanical components including gearboxes. We also manufacture our own motors and printed circuit boards. 

We now anticipate a worst case of 75% availability of our workforce at any point in time, this slightly better assumption is based on the fact that we will be operating with 75% usefully working from home. There may be an effect on service and product lead times if we drop in capacity but we will be doing everything we can to support our customers whilst following Government advice and keeping our staff and customers safe.

As the country continues towards complete lock-down, our utility customers have written to us identifying AUMA as a critical support partner allowing more flexibility for movement of goods and people; our implemented interim structure will allow us to take advantage of this.

We continue to hold about four months’ inventory with a two month lead time for replenishment from our parent company factory in Germany.

We will be following all Public Health England (PHE) and Government advice and will do everything to support our suppliers, staff and customers through what will be a tough period for many.

Paul Hopkins

31^st March 2020

UPDATE!

Steve says:

"Thank you to everyone who sponsored me for Sunday’s Bath Half Marathon. Conditions were tough but that’s what makes the challenge so worthwhile. Your kind donations helped me reach my target for a very worthy cause."

Congratulations, Steve, from all of us at AUMA UK!

Original story:

Our Commercial Manager Steve Penney will be taking part in the Bath half-marathon.

He says, "On 15^th March 2020 I'm running the Bath Half Marathon to raise money for Prostate Cancer UK and in memory of my Uncle Norman.

Prostate Cancer UK's top priority is funding research to stop prostate cancer killing men. They’re investing millions to find better treatments and better tests that can spot fast-growing cancers early, and could be used in a screening programme to save thousands of lives.

If you would like to sponsor me please use the link below. Virgin Money Giving is a not for profit organisation and will claim gift aid on the charity's behalf where the donor is eligible for this."

https://uk.virginmoneygiving.com/StephenPenney

Great to see Wessex Water getting involved too, supporting the event by erecting 'Hydrozones' to allow runners to refill their water bottles and help make the event #plasticfree.

They say, "In a landmark new partnership called Refill Not Landfill, Wessex Water will supply fresh tap water to runners all the way around the course – part of a mission to make the Bath Half totally free of single-use plastics by 2021. 

Runners will be able to fill up their reusable bottles at Wessex Water’s HydroZones, with tap water stations also available to supply water in compostable cups during the race."

To read more about Wessex Water's involvement, click here: 

The actuator control unit, or MWG, is the component in the actuator that encodes the commands set into the microprocessor of the AC controller and allows non-intrusive set-up. In its latest version, the position indicator within the MWG, based on a reference operation during commissioning, automatically adjusts to the valve end position. 

The AUMA UK sales and management team were at head office in Clevedon for a thorough training session on the new component, which is fully compatible with previous models. Go on, ask them anything!