Date 01.04.2020
AUMA UK Covid-19 Preparedness and contingency planning statement
UPDATE 31st March 2020
We have now established our remote operating structure with all our staff based at home and away from our office/warehouse/workshop in Clevedon.
Our telephone system remains the same and customers can call us via the main switchboard number (01275 871141), it is also possible to call sales directly on 01275 335626 or service on 01275 335629. All our email addresses remain unchanged and sales can be contacted on quotations.uk@auma.co.uk with service available on service.uk@auma.co.uk ; our customers can also use direct dial numbers and mobile numbers as before.
We have established our two standby teams for local UK assembly responding to customers’ critical spares, repairs and replacement parts. These teams are based at home and can be mobilised as necessary to ensure our customers’ needs are met. We also have our regionally based field service teams and our ACE (AUMA Certified Engineering) Partners’ field service teams located conveniently close to our customers enabling a service escalation from phone support to site service with replacements if required in all locations across the UK and Ireland.
We also have access to local supply partners for machining of adaptions which allows the replacement of non-AUMA actuators should that be required to keep our customers’ critical systems up and running.
Our German parent company factory is running a dual shift system in both office staff and factory helping to mitigate the risk of personnel impact. Our supply chain is relatively short with 95% of our product supply from our parent company in Germany. In turn, our parent company sources approximately 80% from Europe. We do all our own machining of castings and mechanical components including gearboxes. We also manufacture our own motors and printed circuit boards.
We now anticipate a worst case of 75% availability of our workforce at any point in time, this slightly better assumption is based on the fact that we will be operating with 75% usefully working from home. There may be an effect on service and product lead times if we drop in capacity but we will be doing everything we can to support our customers whilst following Government advice and keeping our staff and customers safe.
As the country continues towards complete lock-down, our utility customers have written to us identifying AUMA as a critical support partner allowing more flexibility for movement of goods and people; our implemented interim structure will allow us to take advantage of this.
We continue to hold about four months’ inventory with a two month lead time for replenishment from our parent company factory in Germany.
We will be following all Public Health England (PHE) and Government advice and will do everything to support our suppliers, staff and customers through what will be a tough period for many.
Paul Hopkins
31st March 2020
Download AUMA Coronavirus preparedness statement (update 31st March 2020)