Covid-19 Preparedness and contingency planning UPDATE

Date 16.11.2020

We are continuing with our remote operating structure with all our staff who can work from home based at home and away from our office/warehouse/workshop in Clevedon. 

Our telephone system remains the same and you can call us via the main switchboard number (01275 871141). It is also possible to call sales directly on 01275 335626 or service on 01275 335629. All our email addresses remain unchanged and sales can be contacted on quotations.uk@auma.co.uk with service available on service.uk@auma.co.uk ; you can also use direct dial numbers and mobile numbers as before.

We have established our teams for local UK assembly responding to customers’ critical spares, repairs and replacement parts. These teams can be mobilised as necessary to ensure your needs are safely met. We also have our regionally based field service teams and our ACE (AUMA Certified Engineering) Partners’ field service teams located conveniently close to our customers enabling a service escalation from phone support to site service with replacements if required in all locations across the UK and Ireland.

We also have access to local supply partners for machining of adaptions which allows the replacement of non-AUMA actuators should that be required to keep our customers’ critical systems up and running.

Our German parent company factory is running a dual shift system in both office staff and factory helping to mitigate the risk of personnel impact. Our supply chain is relatively short with 95% of our product supply from our parent company in Germany. In turn, our parent company sources approximately 80% from Europe. We do all our own machining of castings and mechanical components including gearboxes. We also manufacture our own motors and printed circuit boards. 

We have managed with this structure from March to October with no impact on our ability to support our customers; we therefore anticipate a worst case of 90% availability of our workforce at any point in time, based on the fact that we will be operating with over 75% usefully working from home and the field service teams operating in several “bubbles”. There may be an effect on service and product lead times if we drop in capacity but we will be doing everything we can to support our customers whilst following Government advice and keeping our staff and customers safe.

Our utility customers have written to us identifying AUMA as a critical support partner allowing more flexibility for movement of goods and people; our implemented interim structure will allow us to take advantage of this.

We continue to hold about four months’ inventory with a two month lead time for replenishment from our parent company factory in Germany.

We will be following all Public Health England (PHE) and Government advice and will do everything to support our suppliers, staff and customers through what continues to be a tough period for many.

Latest News

Covid-19 Preparedness and contingency planning UPDATE

16/11/2020

We are continuing with our remote operating structure with all our staff who can work from home based at home and away from our...MORE

Variable Speed Actuation Opens up New Application Opportunities - Paul Hopkins, Managing Director, AUMA UK

13/10/2020

Valve actuators are often misconceived as relatively simple devices that perform a straightforward function. There are, however, significant...MORE

AUMA Actuators and Anglian Water’s Innovative Service Level Agreement

08/10/2020

Since being awarded a sole actuator supply framework in October 2019, AUMA Actuators Limited (AUMA UK), the UK and Ireland arm of the world leader in...MORE

The ACE Programme

The 3-tier ACE Programme allows technicians, installers and maintenance engineers to prove their competence with AUMA Actuators, controls and gearboxes, and integration of AUMA equipment into wider control systems. Click below to find out more about ACE and where you fit in.